Nov 16 2011

Managing expectations for browser and device support

I’m currently reading Andy Clarke’s Hardboiled Web Design, which is very interesting.  I particularly like his suggested language around how to word contracts (and expectations) when it comes to browser and device support.

 “The landscape of web browsers and devices changes regularly and our approach is to look forward, not back. With that in mind we will test all our markup and CSS in current versions of all major desktop browsers to ensure that we make the most from them. Users of older or less capable browsers or devices will experience a design that is appropriate to the capabilities of their software. For people using Microsoft Internet Explorer 6, this means a universal, typographically focussed [sic] design but no layout.”

I think it really makes clear how you can have your clients’ best interests at heart.  Not only are you helping them get more value out of their money and your time by not having you hack around for too long, but you are also demonstrating your forward thinking approach to meeting their current and future needs.