Dear Netflix…

Oh Netflix, I am so conflicted about you.

Your online streaming is really convenient.  I love being able to watch series from beginning to end.  And it is reasonably priced for me.

Sometimes your streaming selection could be better.  (Not to be confused with Netflix red™.)

Your DVD service helps to fill many of those streaming gaps.

But your DVD service is overpriced.

Your dashboard is well designed.  I love the interface.  

Your queue management is horrible.  Why when I’ve watched something does its status in my queue seem pretty much unchanged?

Your suggested content is great.

You need to handle your browser support better.  It is ridiculous that the Firefox 11 update breaks your instant streaming and requires me to install an add-on that spoofs the Firefox 10 user agent string (User Agent Switcher for those having the same issue).  AND your browser compatibility information is incorrect as it lists “Firefox 3 or higher”, when clearly it should say “Firefox 3-10” given your browser support mechanism. Here is my Firefox 10 user agent string

“Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0) Gecko/20100101 Firefox/10.0”

and here is my Firefox 11 user agent string

“Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0”.  

You are seriously telling me that you can’t programmatically support that update?  *I* can support that programmatically.  Even if you can’t, you weren’t paying attention to when the Firefox 11 update was released so that you could manually update your allowed user agent list?  After Internet Explorer, Firefox has the 2nd largest share of the browser market.  Why wouldn’t you stay on top of supporting that?  And by supporting I mean simply updating your list of allowed user agents.  You could complete that code change in less time than it would take to create the ticket to track the issue.

You have THE BEST server error experience that I have ever seen (and fortunately for you, I have only seen it once – good thing I’m quick with my Print Screen key). *Brilliant* idea to provide a 100 or so streaming selections that so users could still watch something.

So that’s about 5 greens and 4 reds… I guess I’m sticking with you for now.  Please do something about your User Agent support.  That is probably the most annoying issue.  When I want to kick back and watch something to relax and forget about your other foibles, that browser support issue is REALLY (and ironically) frustrating.  FYI, here is the RapidRelease calendar for Firefox.  Please study it.  New releases about every 6 weeks.  That’s a lot of recurring opportunity to lose otherwise [very? mostly? somewhat?] happy customers.

Well, I’m off to find that Arthur and the Invisibles DVD that we’ve had sitting around since October 26th and still haven’t watched (no lie, and don’t laugh).


Another (happy?) customer

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